Refund and Return Policy

At Lovertale, we want you to fall in love with every piece you receive. We understand that sometimes an item may not be quite right, and we are here to make the return or exchange process as smooth and stress-free as possible. Please read the following policy carefully to understand your options and our procedures.

Our Commitment to You

Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we accept returns and exchanges within 30 days of the delivery date. We believe in giving you ample time to try on your new pieces and decide if they are truly meant for you.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unwashed, and in their original condition with all tags attached

• Items must be free from any stains, odours, or signs of wear

• Items must be returned in their original packaging whenever possible

• Intimate items such as lingerie or hosiery may have additional restrictions for hygiene reasons; please check the product description for specific details

How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact us at lovertale@outlook.com with your order number and the reason for your return

2. Our team will provide you with a return authorisation and the return shipping address

3. Package your items securely and include your order number inside the package

4. Ship the package using a trackable shipping method, as we cannot be responsible for items lost in transit

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

Refunds

Once we receive and inspect your returned items, we will process your refund within 5 to 7 business days. Refunds will be issued to the original payment method used at checkout. Please note that shipping charges are non-refundable unless the return is due to our error.

You will receive a confirmation email once your refund has been processed. Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges

If you would like to exchange an item for a different size or colour, please contact us at lovertale@outlook.com. We will do our best to accommodate your request, subject to availability. Exchange shipping costs are typically the responsibility of the customer, but we will cover the cost of shipping the new item back to you.

Damaged or Defective Items

We take great care in packaging every order, but if you receive an item that is damaged, defective, or incorrect, please contact us immediately at lovertale@outlook.com with your order number and photographs of the issue. We will work with you to resolve the matter promptly, whether that means issuing a replacement, a refund, or store credit at no additional cost to you.

Final Sale Items

Certain items may be marked as final sale and are not eligible for return or exchange. This will be clearly indicated on the product page at the time of purchase. Please review the product details carefully before placing your order.

International Returns

For orders shipped outside our primary market, return procedures may vary slightly. Please contact us at lovertale@outlook.com before initiating a return, and our team will guide you through the process with clear instructions tailored to your location.

Our Promise

We believe in making things right. If you have any concerns about your order that are not covered in this policy, please reach out to us. We are committed to finding a fair and compassionate solution for every customer.

Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please do not hesitate to contact us. We are here to help and value your trust in Lovertale.

Email: lovertale@outlook.com

With warmth,
The Lovertale Team